Refund & Exchange Policy
Amending / Cancelling Of Orders
Once an order is placed it cannot be cancelled. If you want to amend or add to your order please email customer service as soon as possible after placing the order and we will do our best to help.
Our Online Returns Policy includes the rights you have under the Australian Consumer Law.
We do not issue refunds for change of mind or on sale category items. Please take care when placing your order to choose the products you want, including correct size and colour options where applicable.
Please note Commonfolk Records does not accept refunds for change of mind on clearance items or sale items.
We are happy to provide an exchange/replacement product if the goods you have received are defective in some way subject to the terms of this Refund/Return Policy. We do not provide exchanges for change of mind.
Please note; that any item that is a) not defective in some way, and b) not in its original condition or in re-sellable condition, is not returnable. Any item that is not returned within 30 days of receipt by you is not returnable.
***ZIGGY ALBERTS reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
Please do not return any item that is not defective. Any item returned that we determine is not defective in some way will be returned to you at your cost.
To process your return and possible exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Please contact us via our contact form on the website with your order number and details of fault to initiate your claim.
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details. We are not responsible for any damage to items that are caused during transit. We quality check all of our products before dispatch.
AUSTRALIA Shipping Time Frames
If you have not received your goods within 30 days of the estimated delivery date, please contact the team at email@example.com. Please contact us via the Contact Form on our web site if you have not received your goods within these time-frames.
The customer is responsible for the cost of returning any goods to us in accordance with this Refund/Return Policy. Shipping costs are non-refundable. We are responsible for costs of shipping any replacement goods to you where applicable.
Sending Your Return
When returning goods in accordance with this Refund/Return Policy, please send to:
PO Box 851
Coolum Beach 4573
PO Box 851
Coolum Beach 4573
Please consider using a trackable shipping service or purchasing shipping insurance when sending your return. We cannot be responsible for any loss of goods in transit.
Processing of Returns
Once your return is received and inspected by us we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/replacement request.
We process any exchange/replacement requests regularly. Please allow 14 days for us to process your exchange/replacement request, plus any applicable shipping time. Please contact us via the Contact Form on the web site to enquire as to the status of your exchange/replacement request.
Please note that the goods are your responsibility until they are returned to Ziggy Alberts. Ziggy Alberts will not issue a refund on item/s that are not received or are lost in transit.
Shipping is non-refundable expect in cases where Ziggy Alberts may have made an error.